Terms of Course Bookings

  1. All bookings are on a first com first served basis, and will only be confirmed when full payment has been made for your booking.
  2. In the event of unforeseen circumstances affecting the availability of a particular trainer, we reserve the right to substitute them, delivering the same material.
  3. We may cancel the course at any time for any reason.  In this event we will provide you with a full refund or offer you an alternative date.  When cancelled by us, your discount for booking multiple courses (should this be the case) will not be affected and you will still be able to attend the other course/s at the discounted rate.
  4. Should you need to cancel then you may do so and receive the following refunds, less a £10 per delegate admin fee.
    1. 28 days or more prior to the course date: Full refund
    2. 21 days or more prior to the course date: 50% refund
    3. Less than 21 days before the course date: No refund
  5. You can maintain your course discount for booking multiple courses by re-booking an alternative course date if it is available, and we will waive any admin fee and only charge the difference (if applicable) for you to move your booking to another course date.  Please note such deferments are still subject to the refund conditions set out above.
  6. You must notify us of any access or dietary requirements when booking the course so we can accommodate you (If you require a support worker or personal assistant to join you, then this will be available at no charge).
  7. Group sizes, materials distribution and content will always be at the discretion of the trainer.  If you have a question or query then please raise it at the time.
  8. Should you have a comment or complaint about a course please raise it with us ASAP by emailing info@unittwentythree.co.uk